Cancellation Policy

Booking and Cancellation Policy... When you book a session at Connect 2 Correct, we require valid payment card details to secure your appointment. This ensures your space is reserved and helps us maintain availability for all our clients and reduce no-shows as this massively impacts our business. *please note no payment is taken until you arrive or do not show.* Data Security: All payment information is processed securely through our encrypted payment system No Upfront Charge: Your card will not be charged at the time of booking unless otherwise specified for certain services or packages Cancellation Policy: We understand that life happens and plans change. To ensure we can accommodate all clients fairly, we ask that you provide adequate notice when cancelling or rescheduling appointments. Cancellation Terms: 24-Hour Notice Required: You may cancel or reschedule your appointment free of charge if you provide at least 24 hours' notice before your scheduled session time How to Cancel: Contact us via phone, email, or through your booking confirmation to cancel or reschedule Late Cancellations and Rescheduling: Cancellations or rescheduling requests made within 24 hours of your appointment will incur a charge at our discretion, up to 100% of the session fee. The amount charged will depend on factors including notice given, ability to fill the slot, and your booking history. This charge will be processed using the card details provided at booking. No-Show Policy: If you fail to attend your scheduled appointment without prior notice, you will be charged the full session fee. We reserve the right to require full payment in advance for future bookings following a no-show. Exceptions: We recognise that genuine emergencies occur. In cases of serious illness, family emergency, or other exceptional circumstances, please contact us as soon as possible. We will review each situation on a case-by-case basis and may waive fees at our discretion. Membership Cancellations For Health Guild membership cancellations, please refer to your membership agreement. Minimum commitment periods apply to discounted membership rates. Contact Us: If you need to cancel, reschedule, or have questions about this policy: Reception Phone: 01143124429 If no answer please leave a voice message. Website: www.connect2correct.co.uk Thank You

Contact Details

• 272A London Road, Highfield, Sheffield, UK

  01143124429

  info@connect2float.co.uk